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iFortepreneur 4.0 Jadi Ajang Memaksimalkan Potensi UMKM di Indonesia

Digitization Helps SMEs To Grow and Advance

Jakarta, July 27, 2022 – As part of its Road to iFortepreneur 4.0 campaign, iForte held a sharing session on Tuesday (07/27) entitled SMEs (Small Medium Enterprises) Rising and Moving Through Digitization. This offline sharing session was attended by participants from various industries and took place at the Doubletree by Hilton Hotel, Surabaya, East Java. The event was made in collaboration with the Association of Indonesian Small and Medium Industry Entrepreneurs (APIKMI) and two guest speakers: Nilamsari Sahadewa and Donny Wahono Annur.


The sharing session began with Widia Erlangga as the representative of APIKMI explaining the importance of SMEs in adapting digital-based platforms. For instance, she cited how much of today’s innovation in the SME industry can be found within digital marketplaces. According to Erlangga, SMEs still operating on more traditional marketplacess will miss out on a large share of the market and technology should they continue to neglect digital platforms.


The following session focused on exploring the advantages of digitization for SMEs and was led by Donny Wahono Annur, a global digital marketing expert and co-founder of the UKM Mendunia Foundation. According to Donny, since the internet is much more widely available today, the barrier to digitalization has become less and less high. Moreover, digitization may open new opportunities for SMEs as they expand market prospects, and expose businesses to global industries and trends. Lastly, Donny concluded how in order to dominate the export market in today’s digital era, SMEs should among other things have a flagship product, conduct in-depth analyses of data from export target nations as well as develop sales collateral in the form of digital selling and logistics systems.

The concluding session was led by business consultant and founder of Kebab Baba Rafi, Nilamsari Sahadewa. In her talk, Nilamsari shared how her journey and experiences in the business field running Baba Rafi as a food cart business initially has grown to have hundreds of outlets in Indonesia and beyond. In mid-2022 Baba Rafi successfully sold their initial public offering (IPO) at the Indonesian stock exchange. In her speech, Sahadewa emphasized three things: SMEs must continuously seek innovation, have a collaborative spirit in order to achieve constant growth, and show a persistent trait in facing challenges that might come along the process.


Meanwhile, iForte’s Head of Marketing Communication Victor Sihombing stated how this year marks the second year of the iForteprenuer program for SMEs; expressing his hope that through its Digital Business Plan program, iFortepreneur will be able provide new perspectives, guide burgeoning actors within the industry and accelerate creative, innovative thinking within the use of digital platforms by Indonesian SMEs.


“As we all know, in this era all fields are required to transform digitally. So, digitalization must emerge as a new habit as well as a challenge for all of us to make better use of information technology, particularly within the SME industry,” said Victor.


In cooperation with Indonesia’s Ministry of Cooperatives and SMEs, the Ministry of Tourism and Creative Economy, dan ITB’s School of Business Management, iForte hopes that the iForteprenuer 4.0 program will help benefit and support Indonesian SMEs to be able to maximize their business potential by adopting increasingly digital platforms. This year’s iFortepreneur program is expected to run til the end of 2022.



About iForte:

iForte is a subsidiary of PT Professional Telekomunikasi Indonesia or known as Protelindo, a subsidiary of PT. Sarana Menara Nusantara, Tbk. Protelindo is one of the largest independent tower providers in Indonesia, with more than 28,000 towers and more than 54,000 tenants.


By the end of 2021, iForte has succeeded in building and operating a fiber optic cable network of more than 100,000 km and a target of 135,000 km by the end of 2022. In addition, iForte has also succeeded in connecting more than 20,000 towers in Indonesia with fiber optic cable networks, and already has more than 6,000 VSAT sites and serves more than 2300 corporate clients.


For More Info Contact:

Victor Sihombing

Head of Marketing Communication PT iForte Solusi Infotek










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Uniting Diversity and Preserving the Nation's Cultural Arts Through the Sabang – Merauke Live Performance

Jakarta, June 2 2022 – Indonesia is one of world’s largest countries, with over 17 thousand islands housing thousands of ethnic groups and languages stretched across from the nation’s westernmost island of Sabang to the edges of its easternmost town at Merauke. With a geographic area of up to 1.811.570 km2, Indonesia is also home to a myriad of artistic and culture diversity; represented through a cornucopia of music, traditional song, dance, dress and intangible cultural heritage present within all folds of local society.


As a form of appreciation as well as a tangible effort to preserve the nation's wealth, PT iForte Solusi Infotek or better known as iForte, inaugurated a performing arts performance entitled " Sabang - Merauke Premiere with Live Performance ". This performance, which will involve hundreds of well-known Indonesian artists, will be held for three days, from 3 – 5 June 2022, at the Djakarta Theater, Central Jakarta.


"In accordance with the atmosphere and spirit of commemorating the birth of Pancasila on June 1, we hope that the Sabang - Merauke Performance can serve as a contributing force to continued preservation and celebration of the nation's culture within all levels of Indonesian society," says the CEO and President Director of PT iForte Solusi Infotek, Aming Santoso. in his remarks at the press conference on Thursday (2/6/2022).


iForte’s “Sabang – Merauke Premiere with Live Performance” at the Djakarta Theater is a continuation of a similar event previously held at the Prambanan Temple Courtyard at Yogyakarta on March 26th 2022. The juxtaposition of traditional dances and song amongst the backdrop of Yogyakarta’s historic Prambanan Temple came together to create a memorable spectacle of motion, color, and tradition.


Carrying over a similar concept but with new added adjustments and touches, Sabang Merauke brings together different corners of the Indonesian archipelago in a contemporary, yet cultural authentic arrangement. This is realized through its medley of 21 folk songs and 1 national song, expressed via both traditional and contemporary musical instruments. Each song is accompanied by a variety of energetic dances that harken back to the rich regional traditions behind the show’s many melodies. Various traditional clothes from each region complete the performance, illustrating the harmony and unity present within Indonesia’s diverse cultural landscape. Before the show began, audiences were greeted by a traditional Betawi ‘Palang Pintu’ procession, a representation of Jakarta as the host for the event.


“This production is a culmination of collaborative work and practice amongst Indonesian artists from various walks of life; ranging from singers, musicians, dancers, and so on. Combined through a harmonization of ethnic music, folk songs, traditional dances and traditional clothing; we hope that our performance will be able to inspire people to appreciate the nation's arts and culture even more," said Director Sabang-Merauke Live Performance -Merauke Rusmedi Agus


Moreover, Rusmedi explained how several traditional and modern dance stylists were involved in the choreography line, including Sandidhea Cahyo Narpati, Pulung Jati, Dian Bokir, and Rizky Dafin. Meanwhile, former Cokelat vocalist Kikan Namara was appointed as music director as well as lead vocalist along with other well-known singers such as Mirabeth Sonia, Christine Tambunan, Taufan Purbo and Alsant Nababan. This heavy cultural-ethnic nuance will also be made much more profound through Kidung & the team in the traditional music composing section and the support from Ava Victoria & the Orchestra Team.


Citing her dual role as music director and lead singer, Kikan Namara admitted that she was motivated to present her best work at the Sabang – Merauke live performance. She and her band team will perform a variety of traditional songs raging from Aceh’s Bungong Jeumpa from Aceh to Yamko Rambe Yamko from Papua. They have undergone extensive preparations and exercises to ensure maximum results on stage.


“The Sabang – Merauke live performance has an entirely unique artistic concept compared to previous endeavours I have made in the performing arts. We strive to present various elements of art from all over Indonesia as a singular unit in a manner that is not only entertaining, but also true to the nation's cultural values,” Music Director & Lead Vocal Pagelaran Sabang – Merauke Kikan Namara.


Besides the art performance itself, visitors to the premiere can immerse themselves further in the beauty of the archipelago's culture through a cultural fair that takes place outside the performance area. The Sabang – Merauke Performance has also worked closely with the Indonesian Fashion Designers Association (IPMI) to create a line of traditional clothing that will be worn by the show’s performers. These include the work of famous designers such as Iwan Tirta, Anne Avantie, Ghea Panggabean, Danny Satriadi, Era Soekamto, and Ivan Gunawan among others.


“The Sabang – Merauke performance has encouraged the enthusiasm of IPMI designers to be involved in presenting various fashion designs with strong local flavor. This is also a form of appreciation and love from us, the designers, to always preserve the cultural heritage of our ancestors, " said IPMI representative Danny Satriadi.


Additionally, Vice President Director Marketing & Sales iForte Silvi Liswanda said the Sabang – Merauke performance could be only realized thanks to the efforts of all parties involved, including music and dance artists, fashion designers from IPMI, event organizers, and all art workers. “Thank you to all parties involved in the Sabang – Merauke Performance. We all share the same spirit, to interweave Indonesian diversity and spread love for the nation's arts and culture, especially to the younger generation.”


About iForte:

iForte is a subsidiary of PT Professional Telekomunikasi Indonesia or known as Protelindo, a subsidiary of PT. Sarana Menara Nusantara, Tbk. Protelindo is one of the largest independent tower providers in Indonesia, with more than 28,000 towers and more than 54,000 tenants.


By the end of 2021, iForte has succeeded in building and operating a fiber optic cable network of more than 100,000 km and a target of 135,000 km by the end of 2022. In addition, iForte has also succeeded in connecting more than 20,000 towers in Indonesia with fiber optic cable networks, and already has more than 6,000 VSAT sites and serves more than 2300 corporate clients.


For More Info Contact:

Victor Sihombing

Head of Marketing Communication PT iForte Solusi Infotek






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iFortepreneur 4.0 Showcases the Potential of Indonesian MSMEs 

Micro, Small and Medium Enterprises (SMEs) form an important backbone of the Indonesian economy. According to a 2018 data published by the Ministry of Cooperatives and MSMEs, around 64,2 million people within the country are owners of MSMEs*. Micro, Small and Medium Enterprises also make the largest contribution towards full-time employment in Indonesia, employing 119,6 million people or around 96,92% of the total national workforce**. In addition, MSMEs also contribute 61.97% or 8.500 trillion of the total national GDP***. 

The magnitude of growth and contribution MSMEs have made to the economy has motivated iForte to organize the iFortepreneur 4.0 program. Made in collaboration with Bandung’s Institute of Technology’s School of Business Management, the Iforteperneur 4.0 program aims to provide a vocational program for MSME players packaged as a Digital Business Plan Competition. As a manifestation of iForte's passion in providing the very best in infrastructure connectivity to support digitized lifestyles, this program aims to facilitate well-rounded, sustainable digital transformation within Indonesian MSMEs. 

This year, iFortepreneur 4.0 was held virtually due to the still ongoing COVID-19 Pandemic. Nevertheless, the event saw a sizable amount of participation with around 334 MSME owners submitting their ideas to this competition. From these 334 registrants, 12 finalists were able to successfully move on onto the final stage of the competition. These included Original Coffee (Banda Aceh), Krisbu (Jambi), Postiv.id (Jakarta), Genzy IFI Dry Food (Depok), Jamuin.id (Cianjur), Kafi (Bandung), Natakraf (Bandung), Kain Corak Alam Ecoprint (Magelang), Kebun Tani (Yogyakarta), Fish Gator (Surabaya), Teampal (Bali), dan Timur Mushroom Farm (Polewali Mandar).

After a long journey, the final presentation session of the program gave birth to three winners, namely Fish Gator, an MSME from Surabaya focused on developing IoTs for local aquaculture; Timur Mushroom Farm, an MSME from Polewali Mandar in Sulawesi engaged in oyster mushroom cultivation; as well as  Krisbu, an MSME from Jambi province specializing in selling chips made from processed sugar cane waste.

Although only three MSMEs managed to emerge as winners in this year’s iteration of the competition, several iForte partners have singled out and contacted a sizable number of finalists in order to explore future opportunities for collaboration. In addition, the results of finals have created a large value for the iFortepreneur 4.0 program and brand as a gateway for business opportunities for  developing MSME businesses. iForte is also optimistic that the program, which will open its second series in February 2022, can bring great benefits and become a valuable form of contribution to help Indonesian MSMEs in optimizing their business potential through adapting digital platforms.

Works Cited:




Translated by Ignatius Krishnaya Santoso

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The Role of Youth in Digitization

As the future leaders of a nation, youth play a vital role in the social, cultural and economic progress of a country. Within Indonesia, they have historically proven themselves to be an important driving force behind the establishment of the state as well as a unifying link between its citizens. Every year on October 28, the country celebrates the Sumpah Pemuda (Youth Pledge) Day, commemorating the pledge of Indonesian youth made in 1928 to work towards creating an independent, unified Indonesia.

Even within today’s independent Indonesia, new responsibilities are still being demanded from the nation’s youth. As the fourth industrial revolution reaches its apex, various sectors of daily life and industry have shifted towards relying on digital based platforms. As such, digitization has become a key step that both businesses and individuals must embrace in order to survive within this new climate. Youth, in this case, are tasked with becoming agents of change and renewal; answering the challenge of combining existing technological developments with creative, innovative, and solution-based approaches that have strong applications in everyday life.

Digitization aims to facilitate the application of advanced technology and increase productivity and efficiency through the creation of a more efficient processing of information (such as better and smarter software). Currently, this concept has been widely adopted within industries as well as smaller MSMEs (Micro, Small and Medium Enterprises) across the country. This can be seen through the development of technology-based business ideas such as electronic trading services (e-commerce) as well as digitally based consulting services; which in turn have had a positive impact on the Indonesian economy, particularly within its informal sector. This digital transformation is a process that cannot be separated from the role of youth, many of which have served as important driving forces behind such initiatives.

In other words, the role of youth in digitalization can be characterized by their active participation and contribution in the production, consumption, and sharing of digital content. With a 70.7% demographic dividend*, more people of productive age are able to contribute towards the advancement of digital technology within Indonesia. As a leading telecommunications infrastructure service provider in Indonesia, iForte is able to help facilitate such digital transformation initiatives through providing fast, safe, and reliable internet connectivity.


Translated by Ignatius Krishnaya Santoso

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SMN sustainability update: SMN Group launches implementation Management & Employee Stock Ownership Program (“MESOP”)

SMN Group, including Protelindo, iForte and subsidiaries, announces the launch and implementation of company-wide MESOP thru an internal town-hall virtual meeting with employees on October 11, 2021. “We want to reward our long-standing employees and we think MESOP is one the best methods to do this. Because we are at the same time aligning interest of employees and management across different legal entities within SMN Group to be in sync with that of SMN shareholders’ interest,” said Aming Santoso President Director and CEO of SMN.

“The shares under the implementation are the 310 million TOWR shares that management asked for shareholders’ blessing during the May 2021 GMS to disseminate as MESOP shares,” explained Adam Gifari SMN VP Director. “The shares are from SMN treasury that company obtained from share buybacks programs approved by GMS in Nov 2019 and May 2020 so governance of share allocation is a management decision. Generally, employees with tenure of 2 years or more will have right to purchase SMN shares at Rp 1000 per share during their good working contribution to SMN Group for the next three years with vesting periods at end of year 3 and year 4. Cost to SMN to do this is fixed with substantial upside from an improved working morale within SMN Group of companies.”

Contact: investor.relations@ptsmn.co.id; investor.relations@protelindo.net

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Event Recap: Walking Together in Good Health

Throughout the month of August, iForte virtually held the first iteration of its charity walk event, "Walking Together in Good Health" (Melangkah Bersama Sehati). Company employees, alongside select clients were challenged to reach 76,000 steps within a month. This goal was to be achieved independently by participants whilst still following local health & safety regulations. Participants could achieve the targeted goal through walking around their homes, or at a running track, etc. For every 76,000 steps reached individually, iForte will allocate 760,000 rupiah to be donated to charity.

At the end of the event, iForte had recorded a total of 11,261,734 participating steps, with more than 100 participants achieving the event's target of 76,000. From those achievers, 13 were able to double their steps from the expected goal and 4 obtained a total of above 200,000 steps. 

We hope that the donations obtained by this event can be of help to those in need. Additionally, we hope that “Walking Together in Good Health” has helped to motivate you in continuing to live healthily, one step at a time.

⁣⁣The collage above feature just a few of those who have participated in iForte’s “Walking Together in Good Health” event.

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The Rise of Indonesia's Creative SMEs

Pt. Iforte Solusi Infotek once again held an online webinar on September 16, 2021 with the theme of "The Rise of Indonesian Creative SMEs (Small-to-Medium Enterprises)". This webinar marks the fifth of Iforte’s webinar series, which was last broadcasted on August 5, 2021 with the theme of "Becoming a Cool Teacher In the Era of Online Learning”.

This webinar presented three speakers and was moderated by nationally-recognized news anchor Senandung Nacita. The first speaker, Destry Anna Sari (Assistant Deputy for Business Consulting and Mentoring at the Ministry of Cooperatives and SMEs), presented an overview of the current state of SMEs within the country with the title "Young Entrepreneurs as Future SMEs". Meanwhile, the second speaker, Selliane Ishak (Director of Digital Economy Governance, Ministry of Tourism and Creative Economy), gave a presentation explaining the potential for digitalization within Indonesian SMEs with the title "The Awakening of Creative Economy Actors". The penultimate speaker for the webinar, Daniel Cahyadi (COO and Co-Founder Wahyoo) gave a presentation on the role of digital business entities such as Wahyoo in developing SMEs in the country with the title "Wahyoo: The Awakening of Indonesian Creative SMEs".

The event was opened with remarks from Mr. Rony Ardhitia, Vice President Director of Technology and Operations at Iforte. In his speech, Mr. Roni expressed how this webinar presented a great opportunity for audiences to develop the necessary skills and knowledge to create a more productive, efficient, and strong business ecosystem in Indonesia. The webinar was then followed by the presentation of materials prepared by the participating speakers.

Destry Anna Sari’s presentation began with a brief explanation of the current condition and contribution of SMEs within the Indonesian economy. According to Sari, despite the relatively minimal contribution of local SMEs to the Indonesian economy when compared to similar businesses abroad, they have a large potential to become important cornerstones, allowing for the creation of jobs, economic growth and poverty reduction. Finally, she elaborated about the details of the Ministry’s Collaborative Program in Improving Entrepreneurship Ratio, designed at introducing more businesses into the digital fold.

The second presentation was delivered by Selliane Ishak, who began with an overview of the impact of the Covid-19 pandemic on Indonesia's creative sector. Ishak stated how although many businesses within the sector have been negatively affected by the pandemic, enterprises already operating within digital channels had experienced tremendous growth and developments within the same time period. According to Ishak, this shows how pivoting one’s business to the digital economy can be greatly beneficial for SMEs as it can overcome obstacles brought upon by the pandemic. Currently, only 37% of the Indonesian creative sector have attempted to pivot their businesses towards a digital platform; with Ishak expressing the centrality of the pandemic as the perfect opportunity for SMEs wishing to develop their digital presence. She concluded the presentation by explaining the various initiatives and assistance that the Ministry of Tourism and Creative Economy can provide for businesses wishing to enroll within the Ministry’s digitization initiative.

The last speaker, Daniel Cahyadi, explained the role of digital businesses in helping to support the development of local MSMEs via his presentation “Wahyoo: The Awakening of Indonesian Creative SMEs”. He started by explaining how for the majority of Indonesian MSMEs accessing financial services such as bank loans and grants can be extremely difficult. This has prevented many entrepreneurs from initiating their business ideas due to being unable to obtain the appropriate funds. Daniel went on to explain how this could be overcome by shifting businesses to digital platforms, as they can circumnavigate many of the logistical problems present within traditional enterprises. He then explained how platforms like Wahyoo help MSMEs to digitally pivot in a sustainable manner via monetary loans, training and support.

The webinar was followed by a question and answer session that lasted until the end of the event, where the webinar was closed with an announcement introducing Iforte’s “Ifortepreneur 4.0” business competition event; delivered by Mr. Victor Sihombing, Iforte’s head of Marketing Communications.

You can watch the full webinar on the Iforte’s official Youtube channel.

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Webinar Recap: Becoming an Exciting Educator in the Era of Online Learning

As we know, the coronavirus pandemic has caused drastic changes in the way that we conduct educational activities, with many educational institutions being forced to abandon traditional methods in favor of a wholly digital style of teaching. Although the concept of digital education is not a new one, the unprecedented scale in which institutions and figures have been forced to adapt them has brought upon a dearth of knowledge and familiarity among educators. While it is true that online based learning can provide a number of benefits towards both teachers and students, they also come with a number of considerable challenges. In order to create a better, healthier digital education system, educators must rise up to the various intricacies, challenges and quirks of working and within a wholly digital learning environment. One of the most effective ways to do this now is to develop new effective communication methods that translate into online platforms.

As such, Iforte’s latest webinar, entitled “Becoming an Exciting Educator in the Era of Online Learning” seeks to establish ways in which educators could create a fun, effective and exciting online learning experience for students. To do so, the company invited the help of Becky Tumewu, founder of TALKINC to come on as a guest speaker and provide insight into what exactly good digital communication entails. Becky herself is a renowned former tv presenter and radio host, with thirty years of experience as a public speaker on various media institutions. Her company, TALKINC, is dedicated to training and improving communication skills for people in a wide variety of industries, most notably within the education sector.

According to Tumewu, one of the most important factors in determining an enjoyable online teaching experience would be an educator’s ability to instill a positive, open, mindset within their students in spite of current circumstances. If an educator is able to mentally adapt to the situation, viewing the coronavirus situation as an opportunity for new ideas instead of a missed chance, it will have a multiplier effect on the amount of enthusiasm and receptiveness students have towards learning a particular subject. Students and caretakers/parents look up to educators to guide the curriculum and shape the overall effectiveness of their education, and by taking control of a class’s overall mood and mindset, an educator may have ensured a positive, effective learning experience for the rest of the semester. However, Becky repeats that such an initiative must come from one’s own individual will in order to be effective.

Becky also notes how not all educational facilities are equal, and how not everyone is prepared to fully transition into a wholly digital based learning curriculum. Certain institutions will not have the same capabilities as others to create a well-rounded, technologically sound online learning experience. As such, educators must be able to adjust and accommodate their classes with the available resources that they currently have in store. Furthermore, this also means that it is up to teachers to make their lessons more enjoyable and exhilarating to students through a number of different tools and tricks, as conveying content effectively to students needs to be done in a creative manner instead of solely relying on one speaking. One example Tumewu puts forward would be one’s ability in maximizing the communicative medium they are using (zoom, skype). She states how if one is not able to sufficiently handle one’s communicative medium of choice, it will be more difficult to keep the level of interest in students at a consistent level.


Another key to creating a positive, knowledge-open mindset within students is through good communication, as good communication ensures that students are able to exactly understand what teachers wish to convey. According to Tumewu, good communication is focused, consistent, and clear; while also containing a clear structure consisting of an introduction, content and conclusion. Another part of effective communication lies in one's visual language. Within a wholly visual context such as online learning, visual cues have become crucial for determining the overall mood and effectiveness of an education session. Tumewu advises to control one’s facial expression, as not to appear too outwardly negative. Hand gestures and sitting posture can similarly become very effective when attempting to provide visual emphasis and/or encouraging or cautioning students. 

When interacting with students, Tumewu also notes that educators should take an active style of listening, meaning that among other things, they should not interrupt students while they are talking, instead listening and focusing on the points being made. Active listening also means maintaining eye contact while having a positive, attentive body language that acknowledges the effort made by students. Active listening means that you respect the thoughts and initiatives of those being educated, and in overall, creates a more positive, conducive experience. In addition to this, Tumewu introduced the concept of Head Heart Hand; a communication approach that relies on three crucial steps: 1) establishing a rapport and seeking empathy with your listener (heart); 2) appeal to your listener's -- and your own -- desire for proof points by offering supportive evidence (head) and 3) remembering to ask your listener to take action (hand). Through utilizing a combination of these methods, Becky states that students will feel more approachable and conducive towards learning.

Lastly, Becky stresses the fact that virtual space comes with its own sets of regulations and etiquette that both educators and learners may not be used to. One has to make sure that one’s technology is working, as constant disruptions will greatly impair the effectiveness of a class. This means making sure that one’s camera angle/position, lighting, sound are all in working order. In addition, educators should encourage students to actively engage the topic at hand, whether it be through opening their cameras and asking questions, or creating interesting activities in order to freshen up the overall pace of the classroom. Also, in order to minimize disruptions, educators have to make class rules abundantly clear. If one needs to involve the help of caretakers then Becky suggests doing so as caretakers often can reach out towards learners in ways that a teacher could not. As a final reminder, Tumewu encourages teachers to be constantly creative when communicating with today’s students, as many of them, due to their digital-savvy nature, often have a drastically different approach to learning. Educators need to understand and adapt to these differences. Only through doing so will they be able to establish a positive relationship with their students and create an effective digital learning experience.


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Webinar Recap: Supply Chains in the Digital Era

Within the world of business, supply chains form an important backbone of successful companies; they represent the web between companies and suppliers that help produce and distribute goods and services towards consumers. 

Proper management of one’s supply chain is imperative to the success of one’s business, especially in the context of today’s pandemic stricken world. When a company’s supply chain works effectively it can reduce their overall operating cost while at the same time dramatically increasing profits. 

In order to achieve this, companies need to design and implement new initiatives within their respective logistical networks that are able to adapt to and fit the needs of the contemporary digitally-fueled consumer. Only by doing so will they be able to maximize their reach and involvement in today’s market. 

IForte’s latest webinar, ‘The Future of Supply Chain 4.0’, held on the 22nd of July 2021, explored the needs and potential challenges facing institutional supply chains in the 21st century. With the advent of the coronavirus pandemic and its subsequent negative effects on traditional logistical networks, the need for a strong, digitally savvy supply chain network is stronger than ever. Such a sentiment was expressed by speaker I Nyoman Pujawan, professor of Supply Chain Engineering at the 10th Nopember Institute of Technology in Surabaya, who in his presentation stated the importance of businesses being able to adapt to current climates and trends if they wished to keep up with contemporary demands and expectations. In order to effectively do so, Pujawan believes that every facet of a company’s logistics operations needs to integrate digital technologies. This includes sectors ranging from production, warehousing, transportation as well as sales and marketing. 

The need to adapt to a new form of logistics management was similarly echoed by Kyatmaja Lookman, CEO of Lookman Djaja Logistics, who expressed how institutions and individuals involved in logistics management needed adjust and tweak their approach in order to accommodate these changes should they risk falling behind in efficiency and effectiveness. In particular, much of the human aspects found within existing structures should be tweaked to accommodate new changes. 

Okin R. Purba, Member of the Indonesian Logistics Association, expressed how the digitization of supply chains has resulted in a number of positive effects on businesses. Firstly, Purba mentions how digitally-based supply chains, which utilize robotic equipment such as sensors to support the production process, will make the company more efficient in running its business as they allow for a faster, more efficient flow of information whilst at the same time also increasing productivity and lower operational costs. 

Furthermore, if a company has a successful digitally integrated supply chain then all processes from manufacturing, production, to distribution to customers will be connected in real time, allowing for greater control, efficiency and maintenance.

Another advantage, continued Okin, in the use of advanced digital technology softwares such as AI and machine learning within existing supply chains, is that they allow companies to develop more innovative management strategies when developing new products that may be predicted to be purchased or needed by consumers in the next 10-20 years. "Customers can easily monitor supply chain activities, speed, planning, design, forecasting, product quality and status. We can even predict via analyzed data what will be in large demand in the future. In addition, the use of advanced machines and technology can also reduce the number of workplace related accidents," he concluded.

Lookman adds that digitization incentives innovation, synchronization and collaboration between parties within existing supply changes while also pushing technological synergy, which in turn allows for a more efficient logistical model. 

However, while technologies such as IoT (internet of things), cloud, and Artificial Intelligence (AI) come with a large number of benefits, they are also host to a number of new demands and potential problems that companies must successfully navigate. For example, these technologies are often prone to system failures and bugs, which may put the entire supply chain out of commision for an extended period of time. Companies adapting such technologies must be ready to have a number of contingency plans should such a situation arise. Furthermore, existing parties within an institution’s supply chain will need to be adjusted and fixed in order to accommodate these new technologies. Such a shift may take out a large number of time, resources and manpower from existing operations, which in the short-term may prove highly costly to enterprises.

Another major impact from the digitization of supply chains would be the diminished involvement of human workers as machines take center stage in much of the day to day operations of these networks. According to Purba, this can result in a number of negative consequences for institutions making this shift as they will have to downsize their production numbers and labour pool whilst in the process of installing new technologies.

In the end, balance needs to be found between adapting artificial intelligence and human ingenuity, and according to Purba, this will be a key factor in creating an effective, well-managed supply chain for the future. While digital tools and artificial intelligence make for powerful and effective tools, proper management of these tools from human parities is needed to make sure that these resources do not fail or create new problems. 


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Personal Data Protection and Cyber Security Threats in Fintech

The Financial Services Authority (OJK) defines fintech as "an innovation in the financial services business that uses technology usage." Technology (software, the internet, communication, and cutting-edge computing) is being implemented and used to improve a company's banking and financial services. There are 5 types of fintech: Peer-to-Peer (P2P) Lending & Crowdfunding, Investment Risk Management, Payment, Clearing & Settlement, and Market Aggregator. With the rapid advancement of technology, anyone may quickly receive information about fintech in various media.

In Indonesia, the positive trend towards fintech has been evident over the last two years. The overall Fintech distribution in 2020 increased by 91.3 percent over the previous year, reaching 155.9 trillion rupiah, with a total accumulated borrower account of 43.57 million accounts. According to data on the OJK official website, as of June 10, 2021, there are 125 registered and regulated fintech peer-to-peer lending or fintech lending enterprises.

The figure is not surprising, given that digital transactions have become one of the community's critical requirements throughout the pandemic. With the help of fintech, we no longer need to make personal contact or travel to other places to complete transactions. Instead, all we need is a device and access to the internet. This convenience, however, is not without risk. As the number of digital transactions grows, so do the risks of cybercrime.

Teguh Arifiyadi, The Acting Director of Informatics Application Control of Kominfo RI, during an iForte Cyber Security webinar on June 24th 2021, stated that from 2019 to April 2021, there was a rise in Personal Data Protection cases by a total of 29 cases, 92% of which were cases caused by cyber-attacks. The Directorate of Information Application Control has dealt with 21 of these occurrences of personal data leakage. This data once again proves that as the number of digital transactions grows, so do the chances of cybercrime.

The recent purchase and sale of consumer data by a well-known e-commerce corporation also upset Indonesian people not long ago. Irresponsible websites leak customers' data, including personal information such as social security numbers, credit card details, and so on. As a result, it is time for data security and digital transactions to become a critical plan that must be implemented quickly in order to avoid becoming even more harmful in the future.

Dr. Bisyron Wahyudi added in the same webinar that one type of cybersecurity concern in fintech is Transaction Security, which involves security threats when executing transactions. The second is Data Security, which refers to protecting personal information, and the third is Cyber Security. These issues, he added, include preventing unwanted digital access and focusing on the compliance system in providing legal protection for fintech users' data.

Farman Kosim, Senior Principal Security Engineer at GDP Labs, highlighted that today's fintech faces various cybersecurity concerns. First, there's Application Security or system flaws that allow data to be stolen through gaps. Second, malware or cyber-attacks, then third is the system's weakness caused by human error, for example, a database placed on a public cloud, making it easier for data to be misused by irresponsible people. Fourth, data theft, and last, money laundering, is usually the ultimate goal of data theft perpetrators.

Now, the most important key consideration is how to maintain cybersecurity. Digital technology users at all levels of society, including financial industry operators, are expected to take this seriously. According to Dr. Bisyron, there are at least five ways to prevent fintech consumer data theft.

  1. Data identification, the process of determining which data needs to be secured.
  2. Data classification, which divides data into three categories: confidential, public, and internal fintech.
  3. Data Securing, an integrated process for securing data.
  4. Endpoint security, such as antivirus and anti-spam software.
  5. Data Breach Detection, a type of early detection that alerts users when there is a data leak.

During the same webinar, AKBP Silvester Simamora, Kanit 4 Sub-Directorate 2 of the Directorate of Cyber Crime (Dit Tipidsiber Bareskrim Polri), said that companies must consistently take preventive actions to minimize risk, such as improving governance of information technology systems and continuing to renew the growth of technology assets information. Not only that, but they also should improve their understanding of information technology security. These factors are critical in reducing the risk of cyberattacks, especially when dealing with threats that aren't discovered right away.

On the other hand, we as consumer must as well be willing to accept reliable cybersecurity information. We could get helpful information and learn from a variety of reliable sources. For example, in the case of fintech, do not simply enter personal information into a firm without first checking whether the fintech company is registered with the OJK. You should also be cautious when using public wi-fi for transactions or installing questionable apps that steal data, and so on. Cybercrime prevention must be taken seriously by all parties involved.

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